Refund policy

Last updated: September 26, 2026

At CarryNova, we want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping

We offer free return shipping for eligible returns within the return window.

How to start a return

To start a return, contact us using the details below. Please include your order number and the reason for the return, and we'll provide return instructions.

•  Email: [YOUR SUPPORT EMAIL]
• *   Phone: [YOUR PHONE NUMBER]

Returns should be sent to:

[YOUR STORE NAME]

[YOUR STREET ADDRESS]

[YOUR CITY, STATE, ZIP]

United States

Damages, defects, or wrong items

Please inspect your order when you receive it. If your item is defective, damaged, or you received the wrong item, contact us right away so we can evaluate the issue and make it right.

Exchanges

We do not offer direct exchanges. The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, you'll be automatically refunded to your original payment method.

Refund processing times can vary by bank or card issuer, but typically post within a few business days after approval.

Restocking fees

We do not charge restocking fees.

Items not eligible for return

At this time, we have no final sale items — all items are eligible for return as long as they meet the return conditions above and are requested within 30 days of delivery.

Questions

If you have any questions about returns or refunds, contact us:

•  Email: [YOUR SUPPORT EMAIL]
• *   Phone: [YOUR PHONE NUMBER]